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Business

Heritage speaker interacts with a client to foster a better relationship in their native language
Business Language

Improve Customer Experience and Business Outcomes with Heritage Speakers

Introduction The need for frontline employees who speak foreign languages is greater than ever. In the US, about 68 ...

Employees doing language training for business process offshoring operations improvements
Business Language

Enhancing Efficiency: Language Upskilling for BPO Employees

Introduction Businesses are constantly seeking ways to optimize their operations, reduce costs, and enhance efficiency. ...

Filipino accountants doing Japanese language training for business process offshoring assignment
Business Language

How 100 Filipino Accountants Learned Japanese in 9 Months with Enhanced Language Training

A Pandemic-Fueled Language Training Challenge It’s early 2021. We’re still reeling from the pandemic. All over the ...

3 colleagues sitting down at a table. A man and woman are conducting an assessment with a female non-native English speaking employee to gather feedback about her communication challenged
Business Language

Identifying and Addressing Language Barriers in Your Company

Introduction In today's globalized business environment, companies depend on a diverse workforce that spans multiple ...

Business colleagues sitting at a table engaging in a cultural training session
Business Diversity and Inclusion

Cultural Training Bridges Barriers

Relocating, especially internationally, is an exciting and typically once-in-a-lifetime adventure. You pack up your ...

A credit card on top of a keyboard of a non-English-speaking consumer
Business Language

Brands Shouldn't Ignore the Latino Consumer Anymore

According to the Pew Research Center, the Latino population has swelled to over 62.5 million in the United States. In ...

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