GLOBAL LT TEACHER ONBOARDING

Global LT Teacher Onboarding

We're so happy you're here! 

Welcome to Global LT! We proudly count you as one of our thousands of language teachers worldwide. We hope the information below will help guide you as you begin your teaching journey with us or help refresh your understanding whenever needed.

Read below to learn more about who we are, how we work, and why you'll love teaching with us.

Congratulations on your new student!

Make a great first impression!

Your student is excited to hear from you within 24 hours. Try emailing and/or calling your student too! We are here to help if you don't receive a reply within 48 hours. Students really appreciate emails that demonstrate professionalism, enthusiasm, and clarity by incorporating the following:

• A warm introduction – students love to learn about their teachers!

• A suggested first lesson date and schedule – students appreciate seeing the first lesson date and regular schedule

• Confirmation of meeting location or virtual platform – it's a good idea to confirm the in-person class location and/or virtual platform by providing a meeting invite (i.e. a scheduled recurring zoom meeting link) that will automatically sync with the student's calendar

• Acknowledgment of students learning goals and preferences – this builds confidence with your student from the very beginning

• Set expectations for the first lesson – make your students feel comfortable by providing a general plan for the first meeting

Your first lesson is coming up!

As soon as you and your student agree on the date and time, schedule the first lesson in GLTEngage.

Did you know?

Students prefer to receive a recurring meeting invite for virtual lessons as soon as possible. This way, the meeting automatically appears on their calendar and reserves the lesson time.

For in-person lessons, confirming the address with the student is essential. Many of our students stay in hotels or temporary housing when they first arrive to their host country or they may choose to meet at a coffee shop.

Ready to meet your student?

The first lesson is for determining your student's level, their goals, and their interests! You'll also take some time to tell them about you and about how you will plan their lessons to help them reach their goals.

It's time to submit your lesson!

Now that the first lesson is complete confirm and submit it in GLTEngage as soon as possible. We hope you enjoyed meeting your student! Please let us know how it went or if you need help submitting the lesson! Our Customer Success team talks to each student about their first few lessons and this feedback is very helpful.

Late Cancellation

If a student tells you they need to cancel less than 24 hours in advance, you may submit this lesson as a Late Cancellation in GLTEngage. You will be paid for the lesson and the student will lose the hour (or whichever duration the lesson had) from their total.

When a student cancels, you must confirm with your student that you will see them at your next scheduled lesson.

No Show

If a student does not contact you to cancel a lesson but does not join you for the lesson, please wait for your student for 15 minutes. If they do not show up, you may submit this lesson as a No Show in GLTEngage. You will be paid for the lesson, and the student will lose the hour (or whichever duration the lesson had) from their total.

When a lesson is a No Show, the teacher must contact the student (or parent) to let them know they missed their lesson at the scheduled time and ask if the student will join their next lesson or if they'd like to reschedule for another time. If the student does not reply to confirm they will join the next lesson, that next lesson, as well as any further lessons, should not be scheduled and submitted until the student replies.

If the student does not reply after multiple attempts, please inform your Talent Success Consultant so that we can ask the student's coach to contact them as well. If the student does not respond to their coach, we will continue to try to contact them in other ways on your behalf. We will make every effort to assign you to a new student if this happens.

☑️ Our Goal

We would like for every student to use as many of their learning hours as possible and we know it is your goal as well. Thank you very much for your support and please let us know what we can do to help if you ever have questions about no-shows, late cancellations, or motivating learners to attend lessons consistently.

COVID-19 and Illness Policy

In-person health safety

• If you deliver in-person lessons, we ask that you comply with all local laws and guidelines regarding COVID-19 in order to keep yourself and your students safe. 

• Discuss what you and your student feel comfortable with during your first interaction. They may prefer to sit further away, to wear a mask, to meet virtually if one of you was exposed, or not to shake hands, for example. 

  • Discuss if either of you has been exposed so you can decide if you should meet in person.

• Inform your student if you are unwell (not only with COVID but also the flu or any other illness you might be able to spread to your student during your lesson) and therefore unable to meet in person as soon as possible. If you are well enough, please arrange to meet virtually or reschedule.

Completing Your GLTEngage Profile

• To avoid late payment, please submit your lessons directly after they occur rather than waiting for the last day of the month

• Please allow 3-5 business days from this date for payment to process before enquiring

• All sessions submitted after the deadline will be processed with the following month's payroll

• Lesson and material reimbursements reported more than 30 days after the lesson took place and/or purchase date will not be honored for payment

• Incomplete documentation will not be considered valid and is not eligible for payment