Call Centers & Customer Service

Equip your agents with the language and cultural skills to deliver outstanding multilingual support.

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Serve New Markets

Catering to the language preferences of your customers is essential for successful expansion into new markets. Global LT will prepare your team to provide native-level support in the languages of your target markets, and our cultural training programs empower agents to navigate nuanced customer interactions with confidence.

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Improve CSAT Scores

Language can be a barrier to effective communication with customers, and can become a major driver of customer dissatisfaction. Language training does more than make customers happier—it also helps your team work smarter. The result is faster resolution times and an uplift in satisfaction scores.

How We Support Customer Service Teams

Language Training

Comprehensive language courses tailored to the needs of your customer service team.

Multilingual Support Content

Translation of product information, FAQs, and other customer-facing support content.

Real-Time Interpretation

On-demand phone interpretation to serve customers in 250 languages.

Self-Paced Learning

Digital language learning tools to reinforce skills and encourage continuous growth.

Accent Softening

Workshops to help agents speak clearly to native speakers of their target languages.

Cultural Training

Workshops and resources to build agents' cross-cultural competency.

Our Areas of Expertise

Fluency Support

Cultural Intelligence

Unparalleled Flexibility

 

Customer Service Fluency

Global LT specializes in building the specific language skills agents need to create positive, productive customer interactions. Our expert instructors teach the vocabulary, grammar, and conversation strategies most vital for customer service roles. Through scenario-based practice and industry-specific lessons, agents develop their ability to confidently lead customers through their issues and represent your brand voice in their target languages.

 

Cultural Intelligence

Effective customer service often depends just as much on cultural savvy as it does on language skills. That's why Global LT treats cultural training as an essential component of preparing agents to serve diverse global customers. We equip your team with frameworks for navigating cross-cultural interactions, communicating in culturally appropriate ways, and accounting for international differences in customer expectations and behaviors.

 

Unparalleled Flexibility

Global LT recognizes that no two customer service teams have exactly the same learning needs or operational constraints. We understand the distinct communication demands and training needs of high-volume customer contact environments. This specialized industry knowledge allows us to design language learning programs that are finely tuned to the realities of your operation and deliver maximum on-the-job impact for your agents.

Any Language.

Any Culture.

Anywhere.

130

Countries Served

14K

Teachers

40+

Years in Business

Our Customer Service Insights

Customer-Service-Article_Language Training Can Save You in Employee Disengagement Costs

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Language Training Saves Employee Disengagement Costs

Customer-Service-Article_Enhancing Efficiency_ Language Upskilling for BPO Employees

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Enhancing Efficiency: Language Upskilling for BPO Employees

Customer-Service-Article_Enhance Your Customer Experience with Live Interpretation

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Enhance Customer Experiences with Live Interpretation

Customer-Service-Article_Improve Customer Experience and Business Outcomes with Heritage Speakers

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Improve Business Outcomes with Heritage Speakers