Nearly 21% of the U.S. population speaks a language other than English at home, which means your customer service staff should have a plan to address their needs when they request help.
Research by Common Sense Advisory reveals that 72.4% of consumers are more likely to buy products if the information is in their language. With language training for your customer service reps, businesses can tap into previously unavailable markets and expand their customer base (and loyalty!).
A survey conducted by Zendesk found that 64% of customers are more likely to develop loyalty towards a brand if they receive customer support in their native language. Language training ensures that language barriers do not hinder a positive customer experience, fostering trust and positive evangelism of your brand.
Global LT offers language training in any language, anywhere in the world.
Want to talk about how language training can benefit your employees? Feel free to book a meeting below.
1 888 645 5881
Global LT's dedicated support team will quickly guide you to the right solution.
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