How 100 Accountants Achieved the Impossible in 9 Months

LANGUAGE TRAINING THAT WORKS

Stop Losing Deals to Language Barriers

Get the complete case study: the methodology,  timeline, results, and a blueprint you can implement in your organization.
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The Business Challenge

The market context and internal constraints that informed our client's approach to language training.
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Program Architecture

How we compressed 20 months of learning into 9 without sacrificing quality, including a 3-phase implementation plan.
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Key Success Factors

Five critical factors for BPO firms to reach 95%+ language attainment rates in their own training programs.

Included with the full case study: Costs of building multi-lingual capacity, stakeholder alignment strategies, mitigating training risk, and more!

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Common Questions

Is instructor-led training really more cost-effective than eLearning?

While per-hour costs of instructor-led training are higher, the completion rate (95%+) and speed to proficiency (9 months vs. 20+) create a significantly better ROI. When you factor in hiring premiums for bilingual talent (30-40% salary increase), the training investment pays for itself in the first year.

Can this methodology work for languages other than Japanese?

Yes, the core methodology applies to any language. The case study includes scalability insights showing how to adjust timelines and intensity based on your organization. Category I languages (Spanish, French) achieve proficiency even faster.

How do we know employees will actually complete the program?

This is precisely why the attrition prevention system is detailed in the case study. The 95% completion rate in this program was the result of specific strategies, support structures, and intervention protocols.