As the world becomes increasingly interconnected, it is more important than ever for human resources leaders to be culturally competent. Cultural competence is understanding and appreciating other cultures' customs, values, and beliefs. It is essential for HR leaders that are responsible for hiring, onboarding, and managing employees from diverse backgrounds and a crucial strategy in hiring global talent.
Benefits of Cultural Competency Training
There are many benefits to teaching culture in the workplace. Here are a few of the most important ones:
Increased understanding and appreciation of different cultures
When employees learn about other cultures, they can better understand and appreciate their colleagues' perspectives and experiences. This can lead to improved communication, teamwork, and collaboration.
Reduced conflict and misunderstandings
When employees are aware of cultural differences, they can better avoid situations that could lead to conflict or misunderstanding. This can create a more harmonious and productive work environment.
Enhanced creativity and innovation
When employees from different cultures come together, they can share their unique perspectives and ideas. This can lead to new and innovative solutions to problems.
Improved customer service
When employees know their customers' cultural backgrounds, they can better provide them with the service they expect. This can lead to increased customer satisfaction and loyalty.
A more attractive workplace
Employees are more likely to want to work for a company committed to diversity and inclusion. This can make it easier to attract and retain top talent.
Don’t take our word for it, though.
- A Society for Human Resource Management study found that companies that provide cultural training have lower turnover rates and higher employee satisfaction rates.
- Another study by the Harvard Business Review found that culturally competent companies are more likely to be successful in global markets.
- A study by the World Economic Forum found that cultural intelligence is one of the top 10 skills needed for the future of work.
- A study by the McKinsey Global Institute found that companies with more diverse workforces are more likely to be innovative and profitable.
These studies show that there is a clear link between teaching culture in the workplace and positive outcomes for companies. If you are looking for ways to improve your company's bottom line and create a more positive work environment, then teaching culture is a great place to start.
Creating an Effective Cultural Training Program
Here are some tips for creating an effective cultural training program for HR leaders:
- Ensure the program is tailored to your company's and workforce's specific needs.
- Use various learning methods like webinars, cultural experiences, and language training.
- Ask employees what they want! Involve employees from different cultures in the development and delivery of the program.
- Ensure the program is ongoing and employees have opportunities to practice what they learn.
Cultural training is essential for HR leaders who want to create a more inclusive and successful workplace. Global LT has offered language and cultural training to organizations worldwide for over 40 years.
If you want to learn more about how Global LT can help train and upskill your workforce in cultural intelligence, contact a cultural training consultation.